Support Services

Sponge Software’s, support team are available to see you safely through installation to full operation. New installations are phased in, over a four week time period to allow for familiarising and building up of relevant information within Sponge Software. Sponge Software staff are available to assist with this following the comprehensive training we provide.

Telephone Support

Once fully operational, our support line is there to assist. Ongoing support via a hotline is included in the licence agreement. Hotline hours: 8.30 - 17.00 Monday to Friday but feel free to call outside these times and leave a message or send an e-mail.

Training Support

Specific after installation training issues or the training of new employees will be subject to additional charges. Once initially trained the internal Sponge Software champions will be capable of training and guiding others within the business. Any additional training charges will be subject to the location and content of the session agreed.

System Support

Whilst bespoke enhancements or changes are not encouraged, we will be more than happy to discuss these with you and to cost at the point of any agreement. Sponge Software aims to be the best management tool for the insurance building repair industry. Sponge Software encourages feedback so that the application can be refined and improved to meet the highest standards. If technical development is required Sponge can undertake this at additional cost.